Legal · Complaints Handling Policy

Complaints Handling Policy

Last updated: January 2026

This Complaints Handling Policy explains how to raise a complaint with Elvoria and how we will handle it.

1. How to complain

You can submit a complaint through the in-app support channel or by contacting our support team. Please include your account number and a clear description of the issue.

2. Our process

We acknowledge complaints promptly and aim to resolve them fairly and as quickly as possible, keeping you informed throughout.

3. Escalation

If you are not satisfied with the outcome, you may escalate the matter through the channels described in our response.

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